by Chris Durst Dec. 7, 2020
ModSquad has just posted openings for Customer Support Reps to help customers with questions about electric bikes.
These positions involve phone, email, and chat contacts, so you’ll need to be comfortable functioning in all three ways (you cannot request “chat only”).
You must be available to work at least 10 hours per week.
Pay rate is not mentioned for these contractor positions.
Here’s what ModSquad has posted about this opportunity:
“Our client believes simplicity, efficiency and sustainability can be synonymous; that’s the beauty of electric bicycles. By redefining urban mobility, we can transform our relationship with the environment and promote a lifestyle that cultivates the well-being of both.
This project needs a Tier 2 customer service specialist to be the voice of the company and guide each customer through the purchasing experience. We will provide support through emails, chat, and phone calls.
Ideal skills needed:
- The ideal Mod must have strong phone CS [Customer Service] skills.
- The ideal Mod can handle technical support inquiries and should feel comfortable delivering expert knowledge of the brand, products and services.
- Familiarity with Zendesk and Shopify is a plus.
- Prior experience with bicycles and e-Bikes is a plus, but not required.
- The ideal Mod must have a quiet environment to make and take phone calls.
Hours of operation:
- Monday through Friday: 9:00 am-1:00 pm and 2:00 pm-4:00 pm Pacific Time
- Saturday 1:00 pm-3:30 pm Pacific Time
- Mods must be available to work on weekends.
Mods must be available to work at least 10 hours per week.
- Remote patch management and endpoint security software installed by ModSquad
All interested candidates will receive a response within two weeks.”
CLICK HERE for full details and to apply. For more jobs like these, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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