by Rat Race Rebellion April 3, 2026
About Loot Labs
Loot Labs is a forward-thinking company dedicated to transforming the collectibles market through innovative digital solutions. Founded in 2023, the company has quickly gained traction, serving over 500,000 collectors and nurturing a vibrant community of more than 125,000 Discord members. With leadership from industry veterans and a mission to blend digital entertainment with tangible rewards, Loot Labs is poised for significant growth and expansion in the coming years.
The Support Specialist role is a full-time, remote position requiring evening, overnight, weekend, and holiday availability to maintain seamless customer support. This position is crucial for ensuring customer satisfaction and supporting the company’s community-first approach. The role offers the flexibility to work from anywhere, provided the candidate can reliably cover non-traditional hours.
What Your Day Will Look Like (Non-Phone Work)
As a Support Specialist, you will manage customer inquiries via live chat and email, ensuring timely and accurate responses. Daily tasks include troubleshooting account issues, handling payment and shipping queries, and identifying potential fraud. You’ll contribute to the team by suggesting improvements to support processes and maintaining detailed case notes for seamless shift transitions.
Responsibilities & Expectations
- Respond Efficiently: Handle live chats and emails within SLA windows
- Troubleshoot Accurately: Resolve account access and order status issues
- Identify and Escalate: Use judgment to manage fraud and VIP situations
- Document Thoroughly: Maintain accurate ticket tagging and case notes
- Manage Volume: Handle consistent case loads without sacrificing quality
Relevant Experience & Skills Required
- Experience Required: 1–3 years in high-volume customer support
- Language Proficiency: Strong written English (C1+) for diverse customer interactions
- Technical Skills: Experience with platforms like Intercom, Zendesk, or Gorgias
- Autonomous Work: Comfortable working independently during low-supervision shifts
- Attention to Detail: Skilled in fraud detection and payment troubleshooting
Compensation & Benefits
The estimated compensation for this role is $20.00 – $25.00/hr. based on experience. (Estimated based on similar customer support specialist roles; Actual pay may vary.)
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “customer support,” “troubleshooting,” and “fraud detection” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.