by Rat Race Rebellion July 15, 2026
About Mercury
Mercury is a forward-thinking fintech company focused on creating a comprehensive finance stack for startups. With a solid foundation in banking services, Mercury has gained the trust of over 300,000 businesses. In 2026, the company expanded its offerings by acquiring Central, a payroll platform designed specifically for startups. This strategic move allows Mercury to extend its trusted services into the payroll sector, aiming to simplify complex financial processes for startup founders.
Mercury offers a full-time, remote opportunity for those interested in joining their dynamic team. The role is designed for individuals who thrive in fast-paced environments and are eager to contribute to a growing company. Employees will enjoy the flexibility of remote work, allowing them to balance their professional and personal lives effectively.
What Your Day Will Look Like
As a Customer Support Specialist – Payroll, you will handle various payroll support tasks, including pay runs, direct deposits, and tax filing corrections. You will diagnose and resolve payroll issues promptly, guide customers through Mercury’s payroll product, and contribute to process improvements. Your role will also involve staying updated on payroll tax regulations and creating helpful documentation for both customers and the internal team.
Responsibilities & Expectations
- Handle Support: Manage payroll queries efficiently
- Diagnose Issues: Resolve payroll problems quickly
- Guide Customers: Explain payroll processes clearly
- Improve Processes: Suggest enhancements for efficiency
- Stay Informed: Keep updated on payroll regulations
Relevant Experience & Skills Required
- Education Requirements: No specific degree required
- Payroll Experience: 1-2 years in payroll roles
- Customer Support: 3+ years in support roles
- Communication Skills: Explain complex topics clearly
- Documentation Skills: Write help articles effectively
Compensation & Benefits
The compensation for this role is $58,900 – $71,600/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “payroll support,” “tax filing,” and “customer guidance” appear in your past experience if applicable.
- Highlight any specific experience you have with payroll processing software.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.