Tech Firm is Hiring! — Non-Phone — Customer Support Role — Up to $33/hr.

Posted on by ratrace
MNTN Partner Engagement Featured Opportunity

by Rat Race Rebellion       July 15, 2026

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About MNTN

MNTN has established itself as a leader in the advertising technology space by offering innovative solutions for Connected TV advertising. Known for its self-serve platform, MNTN enables brands to seamlessly launch TV ads with the ease of digital campaigns. This approach has earned the company accolades, including being named one of Fast Company’s Most Innovative Companies in 2023.

MNTN offers a full-time, 100% remote position for the Partner Engagement Specialist role, providing flexibility and the opportunity to work from anywhere in the US. The company emphasizes a people-first culture, fostering a dynamic and inclusive work environment.

What Your Day Will Look Like

As a Partner Engagement Specialist, you will support a diverse range of agency partners by providing timely and reliable customer support. The role involves proactive engagement, training, and utilizing customer data to identify risks and opportunities for growth. You will execute standardized engagement playbooks to enhance platform adoption and customer retention.

Responsibilities & Expectations

  • Support Agencies: Provide guidance via Intercom
  • Proactive Engagement: Drive platform adoption post-launch
  • Educate Customers: Guide on features and workflows
  • Monitor Performance: Identify churn risk early
  • Escalate Issues: Collaborate for complex problem resolution
💡 Not a match for these duties? Browse similar active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: 3 years customer-facing experience
  • Communication Skills: Strong written communication
  • Customer Management: Handle high-volume accounts
  • Data Analysis: Interpret usage signals
  • Tool Proficiency: Familiar with Salesforce, Intercom

Compensation & Benefits

The estimated compensation for this role is $22.00 – $33.00/hr. (Estimated based on similar roles; Actual pay may vary.)

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Success,” “Account Coordination,” and “Customer Support” appear in your past experience if applicable.
  • Highlight any specific experience you have with Salesforce or Intercom.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on MNTN Job Page

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