Poppy & Peonies is Hiring! — Non-Phone — Remote Customer Experience Rep — Up to $60,000/yr.

Posted on by ratrace
Poppy & Peonies Customer Experience Rep Featured Post

by Rat Race Rebellion       April 29, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Poppy & Peonies

Poppy & Peonies is a vibrant brand dedicated to merging style and functionality in its product offerings. The company prides itself on creating practical pieces that simplify life while maintaining a commitment to sustainability. All products are crafted from high-quality vegan leather, ensuring they are cruelty-free and PETA-approved. Poppy & Peonies also emphasizes eco-friendly shipping practices, utilizing recycled, compostable, and biodegradable materials.

This full-time, remote position requires working from Wednesday to Sunday, 12 PM to 8 PM ET. The role offers flexibility, allowing team members to work from any location across North America, aligning with the company’s commitment to a fully remote work environment.

What Your Day Will Look Like

As a Customer Experience Representative, daily tasks include responding to customer inquiries via live chat and email, providing accurate product information, and resolving issues. The role involves troubleshooting orders through platforms like Shopify and collaborating with internal teams to enhance customer satisfaction.

Responsibilities & Expectations

  • Handle Inquiries: Respond to customer questions
  • Provide Information: Offer accurate product details
  • Resolve Issues: Address and troubleshoot problems
  • Collaborate Internally: Work with team on escalations
  • Share Insights: Provide feedback to improve service

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Communication Skills: Strong verbal and written abilities
  • Platform Experience: Familiarity with Shopify, Tidio
  • Problem Solving: Effective issue resolution
  • Adaptability: Flexibility in changing priorities

Compensation & Benefits

The compensation for this role is $50,000 – $60,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Experience,” “Troubleshoot,” and “Collaboration” appear in your past experience if applicable.
  • Highlight any specific experience you have with Shopify, Tidio.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Poppy & Peonies Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!