Non-Phone — Healthcare Startup — Remote Customer Support Specialist — Up to $80,000/yr.

Posted on by ratrace
Medsender Customer Support Specialist Featured Post

by Rat Race Rebellion       April 29, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Medsender

Medsender is a dynamic startup focused on revolutionizing the healthcare communication landscape. By providing seamless and secure messaging solutions, Medsender enables healthcare professionals to streamline their workflows and enhance patient care. The company is dedicated to innovation and customer satisfaction, ensuring its products meet the evolving needs of the healthcare industry.

As a full-time role, this position offers the flexibility of remote work from the US or Canada, with specific opportunities in New York and Toronto. The position requires a 40-hour workweek, providing a balanced schedule that supports both professional growth and personal well-being.

What Your Day Will Look Like

In this role, you’ll manage customer inquiries and support tickets, resolving issues quickly while keeping communication clear and helpful. You’ll escalate more complex problems to Product or Engineering and help improve support documentation over time. This is a fully non-phone role, with all communication handled through email and chat (with occasional Zoom as needed).

Responsibilities & Expectations

  • Manage Queue: Handle customer inquiries efficiently
  • Troubleshoot Issues: Resolve user errors and bugs
  • Escalate Complexities: Forward issues to Engineering
  • Onboard Users: Assist with new user training
  • Enhance Resources: Develop help articles and macros
💡 Not a match for these duties? Browse similar active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Communication Skills: Excellent written abilities
  • Problem Solving: Structured and detail-oriented
  • Software Adaptability: Quick learning of new tools
  • Customer Empathy: Strong understanding of customer needs

Compensation & Benefits

The compensation for this role is $60,000 – $80,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Troubleshooting,” and “Documentation” appear in your past experience if applicable.
  • Highlight any specific experience you have with Medsender.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Medsender Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!