by Rat Race Rebellion September 10, 2026
About NORY
NORY is an innovative company dedicated to transforming education by creating immersive learning experiences for children in NYC and Boston. As the leading STEM camp provider in NYC, NORY serves over 5,500 campers annually, offering programs that cultivate entrepreneurship, problem-solving, and leadership skills. Known as the Disney World of STEM education, NORY ensures each experience is magical and impactful.
NORY offers a remote, part-time opportunity as a Customer Happiness Representative, with flexible hours ranging from 10 to 30 per week. This seasonal role requires partial availability on weekends, making it ideal for those seeking a dynamic and adaptable work schedule.
What Your Day Will Look Like
In this role, you will engage with customers through email, phone, and chat, providing exceptional support and resolving inquiries swiftly. Building and maintaining positive customer relationships is key, as is conducting outreach to ensure continued engagement. You will also collaborate with cross-functional teams and assist with special projects, contributing to the overall success of the customer happiness team.
Responsibilities & Expectations
- Resolve Inquiries: Address customer questions via email, phone, chat
- Build Relationships: Maintain positive customer connections
- Conduct Outreach: Follow up to ensure engagement
- Monitor Feedback: Track interactions for improvements
- Collaborate Teams: Work with teams for customer needs
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Excellent written and verbal skills
- Problem Solving: Empathetic and proactive approach
- Team Collaboration: Works well with others
- Process Improvement: Continuously seeks enhancements
Compensation & Benefits
The compensation for this role is $20.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Service,” “Problem Solving,” and “Relationship Building” appear in your past experience if applicable.
- Highlight any specific experience you have with customer support platforms.
- Ensure your resume clearly states that you are looking for Part-Time work, so the recruiter knows you are aligned with the role.