by Rat Race Rebellion September 21, 2026
About NerdWallet
NerdWallet, founded in 2009, has established itself as a trusted resource for financial guidance, helping millions make informed financial decisions. With a mission to provide clarity for life’s financial choices, NerdWallet offers a variety of tools and resources to its growing member base. The company is known for its commitment to transparency and user-centric solutions.
As a full-time, remote position, this role offers flexibility with a schedule of up to 40 hours per week from 9:00 a.m. to 5:30 p.m. Pacific Time. One weekend day is required, with a preferred Sunday-through-Thursday schedule. The position is a six-month W-2 contract with potential for extension or conversion.
What Your Day Will Look Like
In this role, you will provide support to members via email and chat, ensuring an excellent customer experience on NerdWallet.com and its mobile app. This involves assisting with account features, financial accounts, and product recommendations, using AI-assisted tools to draft and verify responses. Additionally, you’ll identify recurring issues, improve support processes, and collaborate with cross-functional teams.
Responsibilities & Expectations
- Assist Members: Provide account and technical support
- Utilize AI Tools: Draft and verify responses
- Identify Issues: Document recurring member problems
- Collaborate: Work with cross-functional teams
- Improve Processes: Enhance support resources
Relevant Experience & Skills Required
- Education Requirements: High school diploma or equivalent
- Communication Skills: Exceptional written and verbal abilities
- Platform Familiarity: Intercom, Zendesk, Slack
- AI Proficiency: Experience with AI tools
- Analytical Skills: Strong reading and problem-solving
Compensation & Benefits
The compensation for this role is $22.50/hr..
- Explore All Newest Jobs & Gigs
- Other Companies Hiring Remote
- Customer Service Jobs 2026
- No Degree 2026
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Operations,” “Technical Support,” and “Financial Guidance” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.