Remote Customer Service Representative

by Rat Race Rebellion July 23, 2026

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About CVS Health

CVS Health, a leader in the healthcare industry, is committed to transforming the healthcare experience by making it more connected, convenient, and compassionate. With a vast network of pharmacies, clinics, and health services, CVS Health aims to simplify healthcare for individuals and communities alike.

This full-time position as a Customer Service Representative in the Behavioral Health team is remote, offering flexibility with midday and evening shifts available post-training. The role involves a Monday to Friday schedule, with training hours from 10:00 AM to 6:30 PM EST.

What Your Day Will Look Like

As a Customer Service Representative, you will handle inbound calls, provide members with a clear path to care, and assist with claims understanding and resolution. You’ll educate members about online resources, guide them through benefit plans, and ensure compliance with regulatory guidelines.

Responsibilities & Expectations

Handle Calls: Answer inbound member queries
Provide Guidance: Assist with benefit plans
Resolve Claims: Ensure accurate claims tracking
Educate Members: Explain rights and resources
Deescalate Issues: Manage complaints effectively

💡 Not a match for these duties? Browse similar active Healthcare Jobs right here.

Relevant Experience & Skills Required

Education Requirements: High school diploma or equivalent
Experience Required: 1-3 years in customer service
Technical Skills: Proficient with IP phones and databases
Interpersonal Skills: Strong communication abilities
Regulatory Knowledge: Understand healthcare guidelines

Compensation & Benefits

The compensation for this role is $17.00 – $25.65/hr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

Make sure the words “Customer Service,” “Behavioral Health,” and “Claims Resolution” appear in your past experience if applicable.
Highlight any specific experience you have with customer records management.
Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on CVS Job Page

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