by Rat Race Rebellion October 1, 2026
About CompanyCam
Founded to revolutionize the way contractors document and communicate on job sites, CompanyCam offers a photo documentation and productivity app tailored for the construction industry. With features designed to enhance communication and accountability, the app helps contractors build trust both within their companies and with clients. CompanyCam thrives on a culture of trust, empowerment, and growth, emphasizing core values such as Show Up, Grow Up, and Do Good.
As a full-time, remote position, the Customer Support Specialist role at CompanyCam offers the flexibility to work from anywhere in the United States. The role is designed for individuals who are passionate about customer service and eager to contribute to a fast-growing support team.
What Your Day Will Look Like
Engage with users through live chat, email, SMS, and WhatsApp to provide solutions and troubleshoot issues. Document customer feedback for the product and engineering teams, and contribute to the self-serve knowledge base to enhance user experience.
Responsibilities & Expectations
- Resolve Issues: Address customer problems swiftly
- Provide Solutions: Offer workarounds and fixes
- Communicate Feedback: Relay user input to teams
- Enhance Documentation: Update self-serve resources
- Support Users: Guide customers via multiple channels
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Technical Skills: Troubleshooting expertise
- Communication Skills: Strong verbal and written
- Platform Experience: Intercom, Zendesk, or similar
- Growth Mindset: Embrace learning opportunities
Compensation & Benefits
The compensation for this role is $48,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Troubleshooting,” and “Documentation” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom, Zendesk, or Salesforce.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.