Non-Phone — Remote Customer Support Specialist — 2nd Shift + Laptop Reimbursement

Posted on by ratrace
Teramind Customer Support Specialist Featured Post

by Rat Race Rebellion       April 30, 2026

✅ Verified listing: The link below takes you directly to the employer’s site to apply. This position was live as of the post date, but listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox.

About Teramind

Teramind is a global leader in insider risk management and user behavior analytics, providing innovative solutions to over 10,000 organizations worldwide. The company focuses on safeguarding sensitive data and enhancing security through advanced technology. Established with a vision to lead in workforce intelligence, Teramind continues to expand its reach with a diverse, inclusive, and remote-first team.

As a full-time remote role, the Customer Support Specialist position offers flexibility and the opportunity to work from anywhere. The role requires availability from Monday to Friday, 12 to 8 PM EST, ensuring consistent support for customers across different time zones.

What Your Day Will Look Like

As a Customer Support Specialist, daily tasks include providing technical support via chat and email, maintaining high customer satisfaction, and becoming a product expert. The role involves evaluating and analyzing issues, resolving or escalating tickets, and identifying trends to create long-term solutions.

Responsibilities & Expectations

  • Provide Support: Assist customers via chat/email
  • Maintain Satisfaction: Ensure positive customer interactions
  • Become Expert: Gain deep product knowledge
  • Analyze Issues: Evaluate and resolve or escalate
  • Identify Trends: Create long-term solutions
💡 Not a match for these duties? Browse similar active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Technical Skills: Familiarity with support tools
  • Communication Skills: Clear, empathetic interaction
  • Problem-Solving: Analyze and resolve issues
  • Team Collaboration: Work with diverse teams

Compensation & Benefits

The compensation for this role is $18.50 – $24.75/hr. (Estimated based on similar roles; Actual pay may vary.)

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Technical Support,” and “User Behavior Analytics” appear in your past experience if applicable.
  • Highlight any specific experience you have with chat and email support systems.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Teramind Job Page

Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We just find the great leads!