Tech Start-Up is Hiring! — Remote Customer Support Specialist — Up to $95,000/yr.

Posted on by ratrace
Relay Customer Support Specialist Featured Opportunity

by Rat Race Rebellion       June 30, 2026

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About Relay

Relay is a pioneering cross-chain payments protocol offering instant and cost-effective bridging, swaps, and transactions across multiple blockchain networks. With a user base exceeding 5 million and over 59 million transactions processed, Relay has facilitated more than $6 billion in volume across 85+ chains. The company is dedicated to simplifying cross-chain transactions, aiming to make them as seamless as online payments.

Relay offers a full-time, remote Customer Support Specialist role with flexible working hours. The position requires overlap with existing team members in various time zones, from Hawaii to the East Coast in the US, or UTC through UTC +9 for other locations.

What Your Day Will Look Like

Daily responsibilities include managing front-line support, responding to customer tickets, and investigating issues using Relay’s backend logs and transaction records. The role also involves translating support work into process improvements and contributing to long-term projects such as automation and self-serve tooling.

Responsibilities & Expectations

  • Manage Support: Oversee front-line customer interactions
  • Investigate Issues: Use backend logs and records
  • Improve Systems: Develop process enhancements
  • Collaborate with Teams: Provide feedback for product
  • Contribute to Projects: Assist with automation tools

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Communication Skills: Excellent written and verbal
  • Technical Experience: 3+ years in tech support
  • Tool Proficiency: Familiar with AI and software
  • Blockchain Interest: Keen on crypto and blockchain

Compensation & Benefits

The compensation for this role is $75,000 – $95,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Technical Support,” and “Blockchain” appear in your past experience if applicable.
  • Highlight any specific experience you have with Relay’s backend logs.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Relay Job Page

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