by Rat Race Rebellion October 23, 2026
About Mudflap
Mudflap is revolutionizing the trucking industry by providing innovative solutions to owner-operators and small fleets. Founded with the mission to level the playing field for these essential businesses, Mudflap has saved over 100,000 small businesses more than $1 billion on fuel. With backing from prominent venture investors like QED and Matrix Partners, Mudflap is recognized as a leader in fintech, even making it to the Forbes Fintech 50 list.
As a full-time, remote position, this role offers flexibility with shift options from Wednesday to Sunday, Thursday to Monday, or Monday to Friday. Shifts are scheduled in Eastern Time, ensuring you can support Mudflap’s mission while maintaining a work-life balance.
What Your Day Will Look Like
In this role, you will engage with customers primarily over the phone, providing real-time support and solutions. Responsibilities include maintaining a strong phone presence, troubleshooting issues, and ensuring a seamless customer experience. You’ll work with tools like Zendesk and Slack, collaborating with a team dedicated to customer success.
Responsibilities & Expectations
- Provide Support: Assist customers via phone
- Troubleshoot Issues: Resolve problems quickly
- Maintain Records: Update customer interactions
- Collaborate: Work with team to improve processes
- Enhance Experience: Deliver exceptional service
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Excellent verbal and written
- Tech Proficiency: Familiar with Zendesk
- Problem Solving: Quick and effective solutions
- Customer Focus: Passion for service excellence
Compensation & Benefits
The compensation for this role is $23.00 – $27.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Problem Solving,” and “Tech Proficiency” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.