by Rat Race Rebellion October 23, 2026
About Mudflap
Mudflap is a dynamic company dedicated to revolutionizing the trucking industry, which is a crucial $800 billion sector in the U.S. economy. By offering market-leading payment solutions, Mudflap helps truckers save significantly on fuel costs, their primary business expense, while also connecting fuel stop partners to new customers. As an innovative marketplace business, Mudflap is on a mission to support independent truckers who keep America moving.
As a full-time, remote role, the Overnight Customer Support Team Lead position offers flexibility and the opportunity to work during overnight hours. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service around the clock.
What Your Day Will Look Like
In this role, you’ll lead a team of customer support agents, ensuring they provide top-notch service to truckers during overnight hours. Your day will involve real-time customer support, team development, and performance coaching. You’ll monitor interactions for quality assurance, provide feedback, and collaborate with cross-functional teams to enhance the customer experience.
Responsibilities & Expectations
- Improve Experience: Enhance customer satisfaction
- Empower Agents: Resolve issues promptly
- Track Metrics: Ensure top-notch support
- Monitor Interactions: Deliver quality assurance
- Provide Feedback: Improve performance and teamwork
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Leadership Experience: 3+ years managing teams
- Tool Proficiency: Zendesk, Intercom, or similar
- Communication Skills: Strong written and verbal
- Problem Solving: Data-driven and proactive
Compensation & Benefits
The compensation for this role is $60,000 – $70,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Team Lead,” and “Overnight” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.