by Rat Race Rebellion July 16, 2026
About Postpartum Support International
Postpartum Support International (PSI) is dedicated to promoting awareness, prevention, and treatment of mental health issues related to childbearing. Founded in 1987, PSI has grown into a leading organization in maternal mental health, providing resources and support to families worldwide. The organization operates the National Maternal Mental Health Hotline, offering 24/7 support funded by the Health Resources and Services Administration.
As a part-time, fully remote position, the IT/Technical Support Specialist works 20 hours per week from Monday to Friday, 2:00 AM to 6:00 AM EST. The role requires a high-speed internet connection and a quiet, secure workspace to maintain privacy and confidentiality.
What Your Day Will Look Like
The IT/Technical Support Specialist is responsible for maintaining and troubleshooting applications used by the National Maternal Mental Health Hotline. Daily tasks include collaborating with internal teams to identify and resolve issues, coordinating technology enhancements, and providing training and guidance to hotline personnel. The role involves managing technical systems for webinars, learning platforms, and telephony infrastructure, ensuring efficient operation and support for hotline counselors.
Responsibilities & Expectations
- Maintain Systems: Ensure hotline systems run smoothly
- Troubleshoot Issues: Diagnose and resolve technical problems
- Coordinate Upgrades: Manage technology enhancements
- Provide Training: Guide hotline personnel on systems
- Collaborate with Teams: Work with internal teams for solutions
Relevant Experience & Skills Required
- Education Requirements: High school diploma/GED required
- Technical Experience: 3-5 years in support roles
- Remote Work: Comfortable with remote support
- System Management: Experience with technical systems
- Problem Solving: Strong diagnostic skills
Compensation & Benefits
The compensation for this role is $27.50/hr..
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Technical Support,” “Troubleshooting,” and “System Management” appear in your past experience if applicable.
- Highlight any specific experience you have with telephony infrastructure.
- Ensure your resume clearly states that you are looking for Part-Time work, so the recruiter knows you are aligned with the role.