by Rat Race Rebellion September 18, 2026
About Ro
Ro is a pioneering direct-to-patient healthcare company that has been transforming the healthcare landscape since 2017. With a mission to make healthcare more accessible, Ro offers nationwide telehealth, labs, and pharmacy services, utilizing a vertically integrated platform. This approach ensures a seamless healthcare experience from diagnosis to medication delivery and ongoing care. Recognized as a top workplace, Ro has received over 20 honors for its workplace culture, especially for women and parents.
Ro offers full-time remote positions with a 4×10 schedule, working 1:00 PM–11:30 PM ET on assigned days, including evening and weekend shifts. The Virtual Patient Support Specialist role is open to candidates across the United States, although the 4×10 schedule is not available to candidates residing in California.
What Your Day Will Look Like
As a Patient Support Specialist, you will manage patient interactions via email and phone, providing exceptional support throughout their journey. Responsibilities include assisting with onboarding, product education, and account management. You will also handle billing inquiries, troubleshoot issues, and escalate complex cases to appropriate teams. Maintaining accurate documentation and staying informed on Ro’s latest offerings will be key to delivering top-tier service.
Responsibilities & Expectations
- Manage Interactions: Handle emails and phone calls
- Provide Support: Assist with onboarding and education
- Troubleshoot Issues: Resolve account and billing queries
- Escalate Concerns: Connect with appropriate teams
- Maintain Documentation: Accurate and detailed records
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Customer Focus: Strong interest in patient care
- Problem Solving: Critical-thinking skills essential
- System Proficiency: Experience with platforms like Zendesk
- Adaptability: Thrive in fast-paced environments
Compensation & Benefits
The compensation for this role is $24.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Patient Support,” “Healthcare,” and “Customer Service” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.