by Rat Race Rebellion September 18, 2026
About DoorDash
DoorDash, a leader in the technology and logistics sector, began its journey by revolutionizing food delivery and has since expanded to offer a wide range of goods. With a mission to empower local economies, DoorDash is committed to innovation and inclusivity, providing its workforce with opportunities to make impactful decisions. The company values diverse perspectives and fosters an environment where team members can grow and excel.
As a full-time role, the Enterprise Support Specialist position is remote, offering flexibility in work location. The position requires managing multiple priorities in a fast-paced environment, ensuring merchants receive timely and effective support.
What Your Day Will Look Like
Daily tasks include managing inbound support tickets across various channels, troubleshooting and resolving customer issues, and escalating complex problems when necessary. The role involves partnering with teammates and cross-functional teams to enhance operational standards and improve merchant experiences. Documentation and process improvement are also key components of the daily workflow.
Responsibilities & Expectations
- Manage Tickets: Handle support inquiries across channels
- Troubleshoot Issues: Resolve customer problems end to end
- Escalate Problems: Report complex issues with details
- Collaborate Teams: Work with internal teams for solutions
- Improve Processes: Identify and suggest workflow enhancements
Relevant Experience & Skills Required
- Education Requirements: 3+ years experience
- Communication Skills: Strong written and verbal abilities
- Problem Solving: End-to-end issue handling
- Platform Experience: Familiar with Zendesk, Intercom
- Attention to Detail: Maintain accurate documentation
Compensation & Benefits
The compensation for this role is $48,000 – $70,600/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Troubleshoot,” and “Enterprise Support Specialist” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.