by Rat Race Rebellion August 6, 2026
About April
April is a pioneering embedded tax platform that offers year-round solutions to enhance financial decision-making. By integrating real-time tax intelligence into existing platforms, april empowers users to understand the implications of their financial activities, from paychecks to equity transactions. With an AI-powered tax engine, april provides accurate and timely tax outcomes, making tax planning more efficient and accessible.
As a full-time role, this position is remote, providing flexibility and the opportunity to work from anywhere in the U.S. The schedule aligns with typical business hours, ensuring a work-life balance while addressing the needs of customers during tax season.
What Your Day Will Look Like
In this role, daily tasks include responding to and resolving tax-related inquiries, prioritizing customer escalations, and monitoring tax workflows. The specialist will liaise with partners and collaborate with tax, product, and engineering teams to ensure seamless issue resolution, contributing to a world-class tax experience for users.
Responsibilities & Expectations
- Respond to Inquiries: Address tax-related questions
- Prioritize Escalations: Manage urgent customer issues
- Monitor Workflows: Identify potential issues early
- Liaise with Partners: Serve as point of contact
- Collaborate Across Teams: Work with tax and product teams
Relevant Experience & Skills Required
- Education Requirements: High school diploma or equivalent
- Customer Support Experience: 1–2 years in relevant roles
- Communication Skills: Explain complex concepts clearly
- Problem-Solving Abilities: Investigate and resolve issues
- CRM Proficiency: Experience with Intercom, Zendesk
Compensation & Benefits
The compensation for this role is $70,000 – $80,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Tax Support,” “Customer Service,” and “Problem-Solving” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.