by Rat Race Rebellion August 27, 2026
About Roadie
Roadie, a UPS company, is a pioneering logistics and delivery platform that addresses the complexities of modern retail with unparalleled delivery coverage, flexibility, and visibility. With a reach extending to 97% of U.S. households across more than 30,000 zip codes, Roadie provides scalable solutions for a variety of delivery needs. The company boasts a network of over 310,000 independent drivers nationwide, offering flexible delivery options for local same-day delivery, big and bulky items, ship-from-store, and DC-to-door services. Headquartered in Atlanta, GA, Roadie is committed to innovation and customer satisfaction.
This is a full-time remote position offering a flexible work schedule. The role requires a commitment to maintaining the trust and safety of the platform while working collaboratively with a dedicated team. Candidates must be authorized to work in the U.S. and are not eligible for visa sponsorship.
What Your Day Will Look Like
As a Trust & Safety Specialist, daily tasks include identifying and investigating risk-related issues, leveraging data to spot trends, and managing high-risk situations with urgency. This role involves adjudicating user background screenings, collaborating with law enforcement when necessary, and partnering with the Legal team for investigative research.
Responsibilities & Expectations
- Identify Risks: Investigate platform misuse
- Analyze Data: Spot patterns in incidents
- Manage Situations: Handle high-risk cases urgently
- Conduct Screenings: Adjudicate user backgrounds
- Collaborate Legally: Partner with law enforcement
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Exceptional verbal and written
- Problem Solving: Investigative and analytical skills
- CRM Proficiency: Salesforce or similar systems
- Detail Orientation: High accuracy and adherence
Compensation & Benefits
The estimated compensation for this role is $56,000 – $74,000/yr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Trust & Safety,” “Risk Management,” and “Data Analysis” appear in your past experience if applicable.
- Highlight any specific experience you have with Salesforce.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.