by Rat Race Rebellion October 7, 2026
About Sleeper
Sleeper is a dynamic sports-focused games platform that integrates messaging at its core, aiming to create a digital playground for sports enthusiasts. Founded with a mission to connect fans over their shared love for sports, Sleeper has quickly gained traction in the industry. Backed by top investors like Andreessen Horowitz and General Catalyst, the company is headquartered in Las Vegas, NV.
Sleeper offers a full-time, remote position with flexible working hours, including weeknights and weekends. The role of Customer Success Associate is crucial, as it involves user onboarding, resolving issues, and collecting feedback.
What Your Day Will Look Like
As a Customer Success Associate, expect to engage with users via email, chat, and social media. Your day will involve promoting Sleeper through effective communication and conflict resolution, ensuring users have a seamless experience. You’ll also gather and prioritize user feedback to help enhance the platform.
Responsibilities & Expectations
- Provide Support: Assist users with inquiries
- Communicate Effectively: Engage across email, chat, social media
- Resolve Issues: Address bugs and usability problems
- Collect Feedback: Gather user input for improvements
- Promote Platform: Enhance user engagement through solutions
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Communication Skills: Excellent verbal and written abilities
- Platform Familiarity: Experience with Intercom preferred
- Empathy: High degree of user empathy
- Flexibility: Work nights and weekends
Compensation & Benefits
The estimated compensation for this role is $20.00 – $30.00/hr. (Estimated based on similar roles; Actual pay may vary.)
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Success,” “Support,” and “Communication” appear in your past experience if applicable.
- Highlight any specific experience you have with Intercom.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.