Tech Start-Up is Hiring — Non-Phone — Remote Customer Experience & AI Role — Up to $81,000/yr.

Posted on by ratrace
Super.com Customer Experience AI Featured Opportunity

by Rat Race Rebellion       June 8, 2026

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About Super.com

Super.com was founded with a mission to enhance the lives of both its customers and employees. The company promises more than just a job; it offers a platform for personal growth and impactful work. Super.com is committed to career progression, emphasizing a people-centric approach in a fast-paced, high-growth tech environment. The role is full-time and offers remote flexibility, allowing employees to work from anywhere in the world. Super.com trusts its team to manage their schedules effectively, ensuring a balance between professional responsibilities and personal life.

What Your Day Will Look Like

As an Automated Customer Experience / AI Quality Specialist, your day will involve evaluating the performance of AI Agents across chat and voice channels. You will conduct quality evaluations, operational audits, and performance monitoring to ensure high-quality customer interactions. Collaboration with Operations, Product, Engineering, and AI teams will be key to improving AI behavior and maintaining customer trust.

Responsibilities & Expectations

  • Evaluate Interactions: Audit chat and voice channels
  • Identify Trends: Analyze data impacting CSAT
  • Monitor Failures: Track AI performance issues
  • Collaborate Teams: Work with product and ops teams
  • Develop Tools: Build reporting frameworks
💡 Not a match for these duties? Browse similar active AI Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: Bachelor’s degree required
  • AI Experience: Familiarity with AI platforms
  • Communication Skills: Strong written and verbal skills
  • Analytical Skills: Interpret CSAT and metrics
  • CRM Knowledge: Experience with support platforms

Compensation & Benefits

The compensation for this role is $55,000 – $81,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “AI Quality Specialist,” “Customer Experience,” and “AI Platforms” appear in your past experience if applicable.
  • Highlight any specific experience you have with Decagon, Ada, Intercom, PolyAI.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Super.com Job Page

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