by Rat Race Rebellion November 3, 2026
About Instacart
Instacart is a pioneer in transforming the grocery industry by providing convenient access to food delivery services. Founded in 2012, Instacart has become a vital service for millions, offering a platform where customers can shop for groceries and household items online while providing flexible earning opportunities for personal shoppers. The company is committed to creating a community-centric approach to grocery delivery, emphasizing empathy and innovation.
As a full-time, remote position, the Customer Experience T3 Specialist role offers flexibility in where you work, whether from home, a local office, or a favorite coffee shop. The work schedule is either Wednesday to Sunday or Friday to Tuesday, from 2:00 PM to 11:00 PM ET, allowing for a consistent routine.
What Your Day Will Look Like
Specialists will deliver real-time support through phone calls and emails, focusing on Rx delivery inquiries and Instacart Health programs. Responsibilities include resolving customer issues, ensuring satisfaction, and collaborating with team members to enhance service delivery. The role requires proactive problem-solving and trend analysis to improve customer interactions.
Responsibilities & Expectations
- Provide Support: Address Rx delivery inquiries
- Ensure Satisfaction: Resolve customer issues promptly
- Collaborate: Work with pharmacists and partners
- Analyze Trends: Identify feedback patterns
- Communicate Clearly: Maintain professional interactions
Relevant Experience & Skills Required
- Education Requirements: High school diploma or GED
- Communication Skills: Excellent phone and written abilities
- Tech Proficiency: Navigate support platforms
- Problem-Solving: Handle complex scenarios
- Customer Advocacy: Empathetic service approach
Compensation & Benefits
The compensation for this role is $17.31 – $21.88/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Experience,” “Support Specialist,” and “Instacart Health” appear in your past experience if applicable.
- Highlight any specific experience you have with Salesforce.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.