by Rat Race Rebellion October 28, 2026
About Benepass
Benepass is transforming the way companies manage employee benefits by offering a highly customizable fintech platform. Founded with the mission to make benefits easy and tailored to individual needs, Benepass allows employers to design benefits plans that align with the diverse requirements of their workforce. Backed by leading investors and having raised approximately $75 million in equity capital, Benepass is at the forefront of modernizing employee benefits.
Based in the United States, this full-time role is remote with occasional travel for company events. The People Experience Support Agent will be the first point of contact for employees, ensuring seamless use of workplace technology and processes.
What Your Day Will Look Like
As a People Experience Support Agent, you’ll manage IT helpdesk requests, process employee expenses, and administer benefits. You’ll coordinate onboarding and offboarding, manage workplace technology, and use AI tools to improve service efficiency, all while maintaining accurate records.
Responsibilities & Expectations
- Manage Requests: Handle IT helpdesk queries
- Process Expenses: Audit and process submissions
- Administer Benefits: Oversee HSA and LSA enrollments
- Coordinate Onboarding: Ensure smooth employee transitions
- Improve Services: Utilize AI for efficiency
Relevant Experience & Skills Required
- Education Requirements: High school diploma or GED
- Customer Experience: 1–2 years in support roles
- Detail Orientation: Strong organizational skills
- Tool Proficiency: Experience with ticketing systems
- Communication Skills: Clear and empathetic interaction
Compensation & Benefits
The compensation for this role is $55,000 – $67,000/yr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Experience,” “Technical Support,” and “Remote Support” appear in your past experience if applicable.
- Highlight any specific experience you have with Slack or other collaboration tools.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.