by Rat Race Rebellion August 13, 2026
About ShopMy
ShopMy is revolutionizing the e-commerce landscape by creating a platform that supports human-led curation at scale. The company empowers brands to manage creator programs effectively, allowing top influencers to monetize their reach and collaborate with their favorite brands. Recently valued at $1.5 billion with strong backing from leading venture capital firms, ShopMy is at the forefront of human-led commerce innovation.
As a full-time position, the Senior Associate, Product Support – Brand role offers the flexibility of remote work. The role is ideal for individuals who thrive in dynamic, fast-paced environments and are eager to contribute to the company’s growth and success.
What Your Day Will Look Like
In this role, you will handle complex brand tickets, identify root causes of recurring issues, and enhance internal knowledge bases. You will collaborate with various teams to resolve systemic issues and improve AI tools. This position is perfect for someone who enjoys taking initiative and making impactful contributions.
Responsibilities & Expectations
- Resolve Issues: Own complex brand tickets
- Identify Trends: Surface trends and systemic issues
- Improve Resources: Maintain internal knowledge bases
- Enhance AI: Edit AI drafts for better performance
- Collaborate: Work with Product and Engineering teams
Relevant Experience & Skills Required
- Education Requirements: Bachelor’s degree required
- Support Experience: 2-4 years in product support
- Technical Skills: Proficiency in Zendesk, Intercom
- Communication: Clear, concise written skills
- Problem Solving: Identify root causes effectively
Compensation & Benefits
The estimated compensation for this role is $28.00 – $42.00/hr. (Estimated based on similar roles; Actual pay may vary.)
- Explore All Newest Jobs & Gigs
- Other Companies Hiring Remote
- AI Jobs 2026
- Customer Service Jobs 2026
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Product Support,” “Brand Support,” and “AI Tools” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk, Intercom, or Jira.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.