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by Chris Durst May 19, 2025
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Marathon Health, a provider of advanced primary care, has posted a Remote Scheduling Coordinator job to their careers page.
In this role, you would be working in a call center environment managing patient communications, scheduling, and providing basic technical support. This position also involves scheduling acute, preventive, and other services; providing basic technical support, including password resets, patient portal registration, and navigation assistance; and documenting, updating, and maintaining patient records.
Applicants should have a Bachelor’s Degree and a minimum of one (1) year customer service experience in a call center environment preferred OR equivalent combination of education and experience; a minimum of one (1) year of healthcare or insurance industry experience is preferred; excellent verbal and written communication skills; strong problem-solving, critical thinking, and attention to detail; proficiency with computers, strong typing skills, and experience with Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, etc.).; and knowledge of customer service best practices and ability to maintain confidentiality in all interactions.
The posted pay range for this Remote Scheduling Coordinator role is $19-$24 per hour.
While benefits are not mentioned in the job posting, a separate page on the company site outlines a wide range of benefits.
Following are excerpts from the Remote Scheduling Coordinator job posting:
The Scheduling Coordinator delivers exceptional customer service in a call center environment by managing patient communications, scheduling, and providing basic technical support. This role involves addressing inquiries professionally, managing conflict effectively, building rapport, and accurately documenting patient records. Additionally, the Scheduling Coordinator supports wellness and incentive programs, monitors feedback to escalate concerns for resolution and collaborates with the Patient Support Team to integrate customer service into operations while assisting with other tasks as needed to ensure team success and promote Marathon Health’s mission of improving patient care.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Champion exceptional customer service while serving as a collaborative Marathon Health teammate
- Manage incoming patient communications in a call center environment, including phone calls and written inquiries
- Schedule acute, preventive, and other services using Salesforce and/or EMR (Athena), while triaging requests appropriately
- Provide basic technical support, including password resets, patient portal registration, and navigation assistance
- Respond to patient inquiries in a professional, timely, and courteous manner, managing conflict effectively and building rapport
- Accurately document, update, and maintain patient records across relevant systems
- Support patient wellness and incentive programs through data entry, guidance, and updates in the Marathon Health portal
- Monitor client and patient feedback, escalating concerns to the appropriate department for resolution
- Collaborate with the Patient Support Team to integrate customer service seamlessly into clinical and non-clinical operations
- Perform additional duties as needed to support the Patient Support Team
QUALIFICATIONS
Bachelor’s Degree and a minimum of one (1) year customer service experience in a call center environment preferred or equivalent combination of education and experience. A minimum of one (1) year of healthcare or insurance industry experience is preferred.
DESIRED ATTRIBUTES
- Professionalism and Communication
- Excellent verbal and written communication skills.
- Pleasant, patient, and composed demeanor with the ability to remain calm under pressure and handle complaints or conflict positively and effectively.
- Problem-Solving and Critical Thinking
- Strong problem-solving, critical thinking, and attention to detail.
- Solution-oriented approach to negative situations and ability to provide excellent customer care.
- Organizational and Task Management
- Ability to manage tasks and projects with time-sensitive deadlines.
- Good organizational skills and self-motivation to work independently or collaboratively as part of a team.
- Technical Proficiency
- Proficiency with computers, strong typing skills, and experience with Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, etc.).
- Ability to adapt quickly to new tools and technologies.
- Customer Service and Confidentiality
- Knowledge of customer service best practices and ability to maintain confidentiality in all interactions.
Compensation & Benefits
Pay Range: $19.00-24.00/hr
The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Scheduling Coordinator position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
